What are the projected delivery dates for these rewards?
In general, Onyx Path doesn’t specify delivery dates ahead of time. They work on the projects and deliver as quickly as they can, doing their best to maintain quality in production and content.
However, looking at the schedule, I’d list these as likely delivering on/before March 2024 for the Backer PDF, and by September 2024 for the hardcover. These projected dates have some flexibility and room for contingencies built in, but the past few years have found ways to eat at that extra time. Onyx Path will deliver as quickly as they can, likely earlier than listed, but March 2024 and September 2024 are safe dates to expect the rewards at this point.
Last updated: October 18, 2022 13:30
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
ARTWORK, DESIGN, MATERIAL & CONTENTS SUBJECT TO CHANGE. Onyx Path shares artwork, design, descriptions and manuscript contents with the understanding that changes may occur in the creation of the final product based on further development, available resources and materials, and the nature of the creative process.
DIGITAL REWARDS and DISCOUNTED COST LINKS. You will be notified by BackerKit when digital rewards and discounted cost links become available to you. Typically, these will be links to load PDF titles into your account library on DriveThruRPG.com or to order a Print-on-Demand version from DriveThruRPG's PoD partners. The links from BackerKit must be activated within 120 days to ensure the titles are added to your library or are available at the discounted rate, after which the links may expire and Onyx Path may not be able to provide replacements. If you do not accept these terms, please do not pledge on this project but instead wait for the general release.
ADDRESS CONFIRMATION & DELIVERY OBLIGATIONS. If you confirm your pledge prior to final address confirmation and initiation of distribution notification via email, you agree that our responsibility to you is to ship your order as entered into our pledge manager system, that title and risk passes to you upon delivery to a common carrier for such shipment, and you are responsible for import duties or any other duties that may be payable to the relevant tax authorities, providing correct address information and ensuring this address is deliverable by normal methods. Failure to confirm mailing address prior to final request and distribution notification will be taken as agreement that all obligations have been met and no further action or effort is required on the part of Onyx Path. We will attempt to alert you via the methods provided by BackerKit, primarily e-mail, prior to distribution of rewards to avoid any issue, but once we’ve made all reasonable efforts, we must move on with other business and will be unable to make exceptions.